Tenants FAQ

When you have found a property you like, please call, text or email the property manager listed next to the advertisement. We will make arrangements for you to view the property when it’s most convenient for you. You can ask any questions about the property or tenancy information during the property viewing.

At the property view, the property manager will provide you with an application form which you can fill out and give it to the property manager. If you need time to consider, you can apply online using link provided in advertisement for each rental property. Please be aware that our properties fill up quickly, so submit your application early.

We charge a bond that is equivalent to 4 weeks of rent. We do not sign the tenancy agreement with the tenant until all funds are received, i.e., the bond plus 1-week rent in advance. Furthermore, we lodge the bond to Tenancy Services, and it is held by Tenancy Services until the end of the tenancy. We will also send a confirmation letter to the tenant.

The tenant pays for power. It is your responsibility as the tenant to arrange for power connection and transfer into your own account.

If you signed a fixed-term tenancy agreement and want to vacate, you must notify us in writing at least 21 days before the fixed term is over.

If you signed a periodic tenancy agreement and want to vacate, you must give 21 days written notice. Once we receive the notice, we will advise how you can get your bond refunded.

The rubbish and recycling collection day depends on the location of the property. You can search for household rubbish and recycling collection dates here .

Applications are usually processed within 24-48 hours. Make sure you provide all the required information to ensure a fast application process.

You must pay electronically or by scheduled automatic online payments every week or fortnight.

Landlords are obligated to attend to various maintenance issues. Submit a maintenance request online to ask your manager whether the problem is one which you need to make good at your cost, or whether it’s the landlord’s responsibility. The quicker you report any issues to your property manager, the quicker they will be addressed. If it is an emergency repair, please call us immediately regarding the issue.

You need to pay for water within 14 days of receiving your monthly invoice, unless the water is already included in your rent. You will only pay for the amount of water you use, and your landlord will pay the fixed wastewater charges.

The length of your tenancy is written on your tenancy agreement. Most tenancy agreements here at Shoreline Property Management are fixed-term.

We conduct entry inspections, exit inspections, and other inspections throughout your tenancy. The frequency of the regular inspections is outlined in your tenancy agreement. You will always receive the requisite prior notice under the Residential Tenancies Act 1986 before we enter the home. If maintenance or repair work is needed, we will need access to the property to do the necessary work. All repairs will be scheduled and communicated with you.

If you think you may not be able to pay rent on time, notify us immediately. Non-payment of rent is a serious lease violation. But we understand that life may happen, and you may become unable to meet this obligation for various reasons. Failure to contact us could force us to begin your formal eviction process.

Rent is due in advance as per the tenancy agreement. If you want to change the date you pay the rent, then the apportioned rent must be paid to make sure that your payments remain in advance. Please contact your property manager to apportion the rent accordingly and amend your payment date.

Landlords do have the right to increase the rent at a reasonable rate. You can expect a rent increase at the end of your lease (with a 30-days’ notice). While this isn’t always the case, we may decide to increase your rent for various reasons.

A notice to end a periodic tenancy must be in writing and should include the address of the tenancy and the date the tenancy is to end. The letter must be signed by the person giving notice.

No, not without written consent from your landlord or your property manager.

Different landlords have different policies with regards to pets. If you already have a pet, please get in touch with us before allowing it in the property. We recommend that you check this information before viewing a property.

You can only decorate with landlord consent in writing.  Always check with your landlord/agent before making any changes. At Shoreline Property Management, we want you to have a stress-free tenancy experience. To help you rent a property from us and to ensure we deliver a professional customer service, we have put together some commonly asked questions from our tenants.

If you are unable to find the answers to questions you still have, feel free to give us a call and will be happy to answer any additional questions you may have.

If you signed a fixed-term tenancy agreement and want to vacant, you must notify us in writing at least 21 days before the fixed term is over.

If you signed a periodic tenancy agreement and want to vacant, you must give 28 days written notice. Once we receive the notice, we will advise how you can get your bond refunded.

If you have signed a tenancy agreement for a fixed period, then you are tied to that agreement until the end of that period, so to leave early can ONLY be with landlord permission and there will be restrictions to allow the early release. That means that you are obliged to pay the rent and all utilities (incl. gas, electric, council tax and water) up to the end date.  Please ring us to enquire about the early release process.  Please be aware that the landlord does have the right to refuse this request, as you have signed a legally binding agreement.